Professional Cloud Network Engineer
Profile ● Experience ● Education ● Certifications ● Skills
About Me
I'm a Cloud Network Engineer based in Mexico City with more than 8 years of experience in customer facing roles and networking technologies.
My focus area over the past months is to provide customer support to Google Cloud’s Top 50 customers on Cloud Networking products and services with high quality outcome and operational excellence.
Work Experience
Technical Solutions Engineer, Networking
Google, Mexico City, Mexico – (June 2021 - Present)
- Managing customer issues through effective diagnosis, analysis and resolution on Google Cloud Platform networking services and products (VPC Networking, Google Kubernetes Networking, Anthos Service Mesh, Cloud Interconnect, Cloud VPN, Cloud Load Balancers, Cloud DNS and more).
- Improving products quality, supportability and serviceability by engaging engineering and product teams, and providing feedback on internal and external documentation.
- Helping new hires to ramp up by providing mentorship, training and sharing lessons learned before, during and after joining regular queue.
Customer Success Specialist, Enterprise Networking
Cisco, Mexico City, Mexico – (January 2021 - June 2021)
- Delivered webinars focused on Cisco DNA Center Assurance and Automation.
- Helped customers to overcome barriers and drive adoption of Cisco DNA Center advanced features.
- Contributed to asset development and maintenance of Cisco DNA Licensing model.
Business Critical Services, Enterprise Networking
Cisco, Mexico City, Mexico – (February 2019 - December 2020)
- Provided insights and recommendations to improve network health of large network deployments by implementing Cisco best practices and proactively mitigating software defects and vulnerabilities.
- Delivered migration plans and coordinated network maintenance windows to reduce network outages.
Technical Consulting Engineer, Enterprise Routing & Switching
Cisco, Mexico City, Mexico – (January 2014 - January 2019)
- Diagnosed and troubleshooted challenging network issues related to Cisco Catalyst switches; Routing Protocols; Switching (STP, MST, IGMP, OTV); and Services (DNS, DHCP, SNMP, FHRP, QoS).
- Provided technical expertise, mentorship, and guidance to support and resolve regional escalations and complex issues for large scale solutions.
- Participated as a LAN Switching and Catalyst Switching expert at Cisco Live! Las Vegas 2017 Technical Solutions Clinic.
Certifications
Cisco
-
CCNP Enterprise Core
-
CCNP SD-WAN Specialist
-
Cisco DevNet Specialist
Verify at Credly
Cloud
-
Google Professional Cloud Network Engineer
-
Google Professional Cloud Architect
-
Google Associate Cloud Engineer
Verify at credential.net
-
Amazon Web Services Cloud Practitioner
-
Certified Calico Operator Level 1
Information Technology
Contact
<aside>
<img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/bd9edb92-6246-44be-9880-2af58797f8ff/envelope.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/bd9edb92-6246-44be-9880-2af58797f8ff/envelope.png" width="40px" /> Email: [email protected]
</aside>
<aside>
<img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/dcbe477e-418e-46c9-8825-dd9930efe6d8/incomming-call.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/dcbe477e-418e-46c9-8825-dd9930efe6d8/incomming-call.png" width="40px" /> Phone: (+52) 55-3465-8172
</aside>
<aside>
➡️ Go to LinkedIn
</aside>
Education
Master’s of IT & Analytical Intelligence Degree [Candidate]
Anticipated completion September 2023
Universidad Anáhuac, Mexico City
Bachelor's Degree in Communications & Electronics Engineering
2007 - 2011
Instituto Politécnico Nacional, Mexico City
Languages
Spanish
■■■■■■■■■■ Native
English
■■■■■■■□□□ Professional working proficiency
Skills
Networking
- Enterprise Routing & Switching
- Cloud Networking
- Network Automation and SDN
Coding
- Python
- Data Analysis (Pandas, Numpy, Matplotlib)
- Web Tech
- SQL
Platforms
- Linux
- Windows
- Office 365
- Google Workspace
Soft Skills
- Evidence-based Troubleshooting
- Excellent Customer Service
- Developing Project Management Skillset
